What is your policy regarding customer privacy and confidentiality?
We understand our customer's concerns regarding confidentiality. The privacy of our customers is of utmost importance to us. View our privacy notice here >
Business Administration
What are the cost benefits of using your business administration service?
- You only pay for the hours worked;
- No extra office space required;
- You don’t need to worry about holidays, payroll tax, training, or recruitment costs;
- Reliable, confidential, timely and accurate service therefore saving time and money.
How do I send work to you and receive the finished work from you?
You can either drop off your work to us at our office in Capalaba or as many of our existing clients do, simply send it to us using our website submission form, email, fax or courier. Once the work has been completed (within the timeframe you specify) we will contact you and return completed work by email, fax, courier or post. Otherwise you can collect it in person.
Do you offer after hours work if the job is extremely urgent?
This can be arranged and a surcharge of 20% to the total invoice will apply.
Copy Service Centre
What documents can be uploaded?
Any of the following documents can be uploaded:
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Publisher
- Adobe PDF
- JPEG
What is the maximum file size I can upload?
Ideally files should be kept under 20MB. Please contact us if you need help with this.
How do I embed fonts in my document before uploading?
To ensure your document is printed with the correct fonts, you must embed the fonts on your document. To do this in Microsoft Word, open Tools, Options, and then click on Save tab, and check the box named “Embed True Type Fonts”, click okay and save the document.
Can I cancel my order once submitted?
Contact us immediately to cancel. However, some costs may be incurred if we have started to process your order.
Can I come to your office to organise copying / printing on the spot?
By all means drop into our office at Unit 3 / 3 Industry Place, Capalaba.
Document Storage
Will our documents be secure?
Our facility is monitored 24 hours a day 365 days per year and is equipped with fire and smoke hazard warnings. Documentation is stored in a specialised locked area of our Warehouse.
What is your policy regarding customer confidentiality?
We understand our customer's concerns regarding confidentiality. The privacy of our customers is of utmost importance to us. Therefore all records are stored, managed and retained in total confidentiality. Only authorised personnel have access to your records.
How often can I access my documents?
Access is available from 8.30 am to 5.00 pm Monday to Friday.
What if I require my documents after hours?
Documents can be assessed after hours and a surcharge will apply. Contact us on our normal office number which is diverted after hours.
Do you supply archive boxes?
Archive boxes can be supplied in different sizes at a reasonable cost.
What retrieval services are offered?
Once requested, your documents can be delivered within one hour, same day, or next day.
Do you collect our documents that require storage from our premises?
We will collect from your premises Monday to Friday and this service is included in your storage costs outlined on initial quotation/contract.
Can we retrieve our files from your premises?
For this service you will need to contact us to organise a suitable time for collection. The rate for this will be outlined in your quotation/contract.
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